Frequently Asked Questions - FAQs

Reiki is a Japanese healing art that channels life force energy to encourage relaxation, balance, and overall well-being. It can help release stress and support harmony in mind, body, and spirit.

2. Are all of your products infused with Reiki energy?

Yes. Every Cozy Alchemy creation is Healer-made and infused with Reiki to enhance its supportive qualities, from candles and crystals to our ritual tools and self-care goods.

3. How can I use your products?

Our creations are designed for daily rituals, meditation, and self-care practices. Place them in your space for uplifting energy, use them during quiet moments, or carry them with you as a reminder of your intentions.

4. How do I choose the right product?

Select what resonates with your goals — a grounding crystal, a calming candle, or a set that supports a specific intention. If you’re unsure, we’re happy to guide you.

5. How long will it take for my order to ship?

Orders ship within 2–4 business days, excluding weekends and holidays. U.S. delivery is typically 3–7 business days; international shipping may take 7–21 days depending on customs.

6. Do you offer international shipping?

Yes, we ship to many countries. Delivery times vary and customs duties or taxes are the responsibility of the customer.

7. What is your return policy?

Returns and exchanges are accepted within 30 days of shipment for unused or defective items. A $7.50 return shipping fee applies. Final sale items and international orders are non-returnable.

8. Can I request a custom product?

Yes. We can create custom pieces to fit your needs, whether it’s a personalized gemstone combination or a unique ritual tool.

9. How do I care for my items?

Store them in a calm, dry place away from direct sunlight. Crystals and other energy tools can be cleansed with moonlight, sound, or gentle herbal smoke.

10. Can your products be used with other wellness practices?

Absolutely. They work beautifully alongside yoga, meditation, aromatherapy, and other self-care practices.

11. How can I contact you?

Email us at hello@cozy-alchemy.com or use our website’s contact form.

12. Are your products eco-friendly?

Yes. We choose sustainable materials whenever possible and use low-waste packaging.

13. How can I stay updated?

Sign up for our email newsletter and follow us on Instagram for updates, inspiration, and special offers.

14. What payment methods do you accept?

We accept all major credit cards, PayPal, Shop Pay, and other secure payment methods.