Quick Answers
What is Reiki and how does it work?
Reiki is a Japanese energy healing practice that channels universal life force energy to promote relaxation, balance, and overall well-being. It helps release stress and supports harmony of mind, body, and spirit.
Are all of your products infused with Reiki energy?
Yes. Every Cozy Alchemy creation is healer-made and Reiki-infused to amplify its supportive qualities—whether it’s a candle, crystal, ritual tool, or self-care good.
How can I use Cozy Alchemy's products?
Our pieces are designed for daily rituals, meditation, and self-care. You can place them in your home for uplifting energy, use them during quiet moments, or carry them with you as a reminder of your intentions.
How do I choose the right product?
Choose what resonates with your current goals. For example: a grounding crystal for stability, a calming candle for relaxation, or a curated set aligned with a specific intention. Still unsure? Reach out—we’re happy to guide you.
How long will it take for my order to ship?
Orders ship within 2–4 business days (excluding weekends and holidays). U.S. delivery typically takes 3–7 business days. International orders usually arrive within 7–21 business days, depending on customs processing.
Do you offer international shipping?
Yes, we ship to many countries. Delivery times vary based on customs. Any duties, VAT, or import taxes are the responsibility of the recipient.
What is your return policy?
We accept returns and exchanges within 30 days of shipment for unused or defective items. A $7.50 return shipping fee applies to returns (waived for exchanges). Please note: Final Sale items and international orders are not eligible for return.
Can I request a custom product?
Yes! We love creating custom pieces—whether it’s a personalized gemstone combination, a unique ritual tool, or something tailored to your intention.
How do I care for my items?
Store your items in a calm, dry place, out of direct sunlight. Crystals and energy tools can be cleansed with moonlight, sound, or gentle herbal smoke for refreshed energy.
Can your products be used with other wellness practices?
Absolutely. Our creations work beautifully alongside yoga, meditation, aromatherapy, journaling, or other self-care rituals.
How can I contact you?
You can reach us anytime at hello@cozy-alchemy.com or through our website’s Contact Form.
Are your products eco-friendly?
Yes. We’re committed to sustainability—using eco-conscious materials whenever possible and packaging with low-waste options.
How can I stay updated?
Join our email newsletter for inspiration, seasonal offerings, and exclusive promotions. You can also follow us on Instagram @cozy_alchemy for daily updates.
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, and other secure payment methods at checkout.